Med Sales Hub subscriptions are month-to-month. If you're not happy with the platform, you can delete your account or remove all of the medical practices in your network to drop down to the free tier — your paid access continues until the end of the billing cycle you paid for.
When we might issue a refund
Duplicate charges
Technical issues that prevented you from using the platform
Charges after you canceled that shouldn't have gone through
How to request
Email [email protected] with your account email, the date and amount of the charge, and a brief explanation. We'll respond within three business days.
Section 5: Account & Settings