Occasionally a rep doesn't show up to a confirmed meeting. Here's what to do.
First, wait 15 minutes
Traffic, delayed food deliveries, and running late from a previous appointment are all common. If a rep is 5-10 minutes late, they're likely still coming. Wait 15 minutes past the scheduled start time before treating it as a no-show.
Try messaging the rep
Send them a quick message through Med Sales Hub asking if they're still coming. Many no-shows are actually misunderstandings — different times, wrong date, or an emergency.
If it's a genuine no-show
Contact support at [email protected] and let us know. Repeated no-shows are flagged against a rep's account, and reps with a pattern of no-shows may be removed from the platform.
If food had been ordered
Enjoy it — that's between the rep and the food vendor. Reps who no-show still pay for the food they ordered.
Section 3: For Sales Reps