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Messaging practices

How to send direct messages to practices in your network.

Once a practice is in your network, you can send them direct messages through Med Sales Hub.

Where to start a conversation

  • Your Network page — Click a practice, then click Message

  • A meeting drawer — Open any meeting on your calendar and click Message practice

How conversations work

There's one continuous thread per practice — all your conversations with them in one place. You don't have separate threads per meeting.

What to message about

  • Confirming meeting details before you visit

  • Asking about food preferences or dietary restrictions

  • Following up after a meeting

  • Questions about parking, sign-in, or logistics

Notifications

Practices receive an email notification when you send a message if they're offline. If they're active in the app, they see your message right away.

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