Med Sales Hub bills monthly based on your current tier. This article explains when you're charged, what happens when your tier changes mid-cycle, and how to keep track of what you're paying and when.
How your billing cycle works
Your billing cycle runs monthly from the date you first add a payment method or your tier moves above Free, whichever comes first. Each month, you're charged the price for whatever tier you're on at the time of billing — based on your territory size at that point.
What happens when your territory changes mid-cycle
Your territory can change at any time — practices can be added or removed on any given day. But your price doesn't change the moment that happens. Instead:
Your tier is recalculated immediately when your territory changes, so you can always see your current tier reflected in your account.
Your price, however, only updates at your next billing date — never in the middle of a cycle you've already been charged for.
You'll receive an email notification ahead of the change, letting you know your new tier, new price, and the exact date it takes effect.
This means if your territory grows or shrinks partway through a billing cycle, you'll finish out that cycle at your current price, and the new price only applies starting with your next bill.
What if my territory changes more than once in a cycle?
Only your territory size at the time of billing determines your next charge. If your territory fluctuates several times within a cycle — for example, a practice is added and then removed before your next bill — you'll be billed according to whatever tier your territory reflects on your actual billing date, not an average or a snapshot from earlier in the cycle.
Where to check your billing details
You can view your current tier, price, and payment method at any time from Account → Subscription & Billing. This is also where your billing history and past invoices will appear once you've been charged.
Frequently asked questions
When exactly am I charged each month? On the same date each month as your original billing date — the date your account first moved off the Free tier, or the date you added a payment method, whichever applies.
If I get removed from a practice mid-cycle, do I get a partial refund? No. Since price changes only apply at your next billing date rather than immediately, there's no partial-cycle refund — your current cycle is billed as normal, and your new price starts with your next bill.
Will I always know my price before I'm charged? Yes. Any tier change is communicated by email in advance, so you'll know your new price and effective date before it's ever billed.
Does adding a practice charge me right away? No. Even if adding a practice moves you into a higher tier, the new price doesn't take effect until your next billing date — never mid-cycle.